Problems saving and publishing

If you are doing a complex animation, try not to do it all at once, saving your animation without publishing and continue across different sessions and using more than one scene.
If you have a slow or older computer, it maybe possible for it to get overloaded if your animation is too complex. To avoid this problem, break your animation into smaller chunks using 'scenes'.
You might also be loosing connection in the middle of saving. This problem is normally caused by either playing SketchStar from a slow computer, or by a poor quality Internet connection between your computer and our server. Even if you're using a super-fast computer connected using an ultra fast Internet connection it's still possible that one of the machines on the route from us to you isn't up to the task, and so you might get poor performance sometimes.
You can also try the forums for quick answers.
None of that seems to be the problem? if you think you have found a bug in SketchStar, please help us improve it by reporting it.